F.A.Q of Happy Humpday

•  HHNL Comfort (Happy Humpday Nasi Lemak) is a made-to-order food delivery service based in Sydney, specialising in premium, handcrafted Peranakan and grandma's flavour with a modern twist for busy family has no time to cook. Our menu is designed to bring comfort, creativity, and convenience to your midweek.

• For high-performance clients seeking nutrition-driven dining, we also offer Elite Meals by HH — a private chef-curated meal program tailored for busy professionals, executives, and athletes. Each meal is designed with specific individual's macro targets (42g–78g protein) to support strength, recovery, and body composition goals, combining fine-dining quality with nutrition-focused precision. With weekly delivery across Sydney and select interstate locations.

Whether you’re after bold comfort food or performance-focused nutrition, HHNL Comfort and Elite Meals by HH deliver food you can trust — crafted with care, flavour, and intention.

• Delivery Zones: We currently deliver within 20km radius from the city. Our delivery zones cover most urban areas, City of Sydney LGA/ Inner West suburbs/ Eastern/ South eastern suburbs/ Lower North Shore Suburbs included Lindfield and Macquarie. But if you're unsure if your area is within our delivery range, you can send us a message through website/ whatsapp/ email. We offer free delivery if order over $95.
• Special Delivery Requests: If your location is outside our usual delivery zone, please contact us. Depending on availability, we may be able to arrange a special delivery for an additional fee.
• Self pick-up: We offer self pick-up on Wednesday, between 10 AM- 10:45 AM at our hygiene certified prep kitchen Shop 44, 61-89 Buckingham Street 2010 Surry Hill.

• Standard Delivery Days: Our primary delivery day is Wednesdays, between 10:30 AM and 3 PM.
• Holiday Deliveries: During holiday seasons, we offer special delivery days, especially for Christmas, Lunar New Year, and Eid. These schedules are announced in advance, so be sure to check our website and social media pages.
• Delivery Time : While we aim to deliver within a specific time frame, unfortunately, we cannot guarantee precise delivery times due to traffic and other factors, but we do our best to be as punctual as possible.

• Online Ordering: Simply visit our website, select your preferred menu items, and add them to your cart. When ready, and proceed to checkout.
• Pre-Orders: Our most popular dishes often sell out fast, especially seasonal offerings. Pre-ordering is highly recommended for secure your desired items.
• Order Deadlines: Orders must be placed by Monday 12 PM, 2 days before delivery to ensure availability. Or your delivery will carry on next Wednesday.

• Allergy Notice: If you have food allergies, please inform us before you place order. While we take precautions, our kitchen handles allergens, so cross-contamination cannot be completely guaranteed. We will do our best to cater our valued customers.

• Reheating Instructions: Our dishes come with specific reheating instructions on website to ensure you enjoy them at their best. Generally:
• Curries and Sauces: Gently warm on the stovetop, stirring occasionally, or microwave for 1-2 minutes, covered.
• Baked Items: For crispiness, reheat in an air fryer or oven instead of the microwave.
• If you have any questions about reheating specific dishes, don’t hesitate to reach out to us!

• Subscription Benefits: Join our High Table subscription for special menu weekly updates. Members will receive a discount on every order and get priority access to limited-edition dishes based on the tier of their subscription.
• How to Subscribe: Sign up through our website’s subscription page (coming soon)
• Membership Perks: In addition to discounts, members receive invitations to exclusive member-only dishes, and occasional surprises in their orders!

• Cancellations: You may cancel your order up to  48 hours before delivery for a full refund. Cancellations requested after this period may not be eligible for a refund.
• Refunds and Issues: If there’s any issue with your order upon delivery, please contact us within 24 hours. We strive to ensure every meal meets our quality standards, and we’re happy to address any concerns.

• Sustainability Commitment: We’re proud to offer a recycling program for our packaging materials! Simply follow these steps:
  • Paper Bags: Please fold your paper bags neatly and ensure they’re not damaged.
  • Containers: Clean and stack plastic containers before returning them.
• Collection Process: When we deliver your next order, just hand your recyclables to our delivery staff. Thank you for helping us reduce waste and make our service more sustainable!

• Customer Support: We’re here to help! Feel free to reach us through:
• Email: makanwell@happyhumpdaynasilemak.com.au
• Phone: 0401649251
• Contact Form: Available on our website for your convenience.
• We do our best to respond within 1 hours and will gladly assist you with any questions or concerns.